Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking

DBS Bank (Hong Kong) Limited

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

  • Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs.
  • Ability to understand customers’ needs and provide appropriate solution and attention.
  • Provide advisory service / insight to cope with customer needs, if needed.
  • Solicit customers’ feedback and identify problem trends for improvement actions.
  • To record, track and coordinate the resolution of all customer queries.
  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
  • To cross-sell digital solutions to customers.
  • Work closely with Team Leader/ Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape.
  • Handle ad-hoc projects or customer issues analysis

Requirement

  • Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)
  • Minimum 2 years track record of Corporate Banking customer servicing is a plus point.
  • Familiarity with Cash and Corporate Banking products in a financial institution
  • A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills.
  • Good command of oral and written English, Cantonese and Mandarin
  • Proficient in PC skills including Microsoft Office applications.

立即申請

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 生日假
  • 彈性花紅
工種
  • 銀行 ‧ 金融服務 - 企業銀行服務
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
僱用形式
  • 全職
  • 長期
教育程度
  • 文憑或相等程度

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