Job Purpose:
The successful candidate will assist in formulating & modify collection strategies from time to time in response to the economic situation & lead the Collection Team to achieve collection target by maximizing the recovery amount, reducing delinquent and flow rate as well as minimizing the credit loss with lower charge-off ratio.
Responsibilities:
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Actively leading the Collection Team for performing collection of all unsecured and secured retail products to achieve the Bank's target in efficient manner;
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Identify opportunities to improve collection performance by maintaining a broad awareness if collection development in the marketplace as well as providing sufficient coaching to team members;
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Streamline the collection workflow and logistics;
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Actively monitor the collection performance of debt collection agencies;
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Review and formulate collection procedure, strategies and guidelines in compliance with the statutory requirement and in response to the economic situation;
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Identify opportunities to streamline the daily operations so as to maximize the utilization of resources;
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Act as a focal contact of the Bank in dealing with IVA/ Inter-Bank Debt Relief Plan/ Bankruptcy issues.
Requirements:
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Tertiary education preferred, with at least 7 years solid experience in collection practices, or over 10 years deep exposure in collection practices of which at least 7 years in managerial level;
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Working experience in formulation of collection strategies, policies & procedures;
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Strong leadership, analytical and negotiation skills;
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Able to work independently & under tight deadline and time constraints;
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Having knowledge of relevant Codes and Guidelines introduced by HKMA / PCO / CRA / CCRA Familiar with litigation proceeding for both secured & unsecured products;
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Good command of written and spoken English & Chinese;
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High level of risk awareness, particularly in compliance;
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Professional qualification such as Certified Banker (CB), ECF is preferable.