Assistant Front Office Manager

Hotel Stage Limited

Job Responsibilities:

  • Oversee daily operations of Front Office, ensure prompt and appropriate responses to guests, and to meet as well as exceed guests’ expectations
  • Provide assistance and coaching, and monitor and review performance of members of the Team
  • Maximize room revenue and occupancy by reviewing daily situation and pushing up upsell programme
  • Coordinate and ensure exceptionally friendly and professional reception, registration and account settlement for guests
  • Resolve guests’ complaints and concerns by conducting thorough research and deploying effective solutions in a timely, professional manner
  • Assist in the development and management of repeated guests and VIP service programs
  • Perform other ad hoc job duties as assigned by the supervisors

Requirements:

  • Degree/Diploma holder in Hospitality Management or related disciplines
  • Minimum 8 years’ working experience in hotel’s Front Office of which at least 5 years in supervisory level
  • Mature and independent with good leadership, customer-oriented and interpersonal skills
  • Strong problem solving and crisis management skills
  • Excellent command of written and spoken Cantonese, English and Mandarin
     
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度

類近好工

樂園統計及訪問員 - 平日兼職

Hong Kong Disneyland

救生員 - 平日/週末兼職

Hong Kong Disneyland

Barista 咖啡師$17K up (新人獎金$8000)

Lucullus Food & Wines Co. Ltd.

Receptionist 接待員 (5 days work)

Aqua Restaurant Group

酒店泊車員

Holiday Inn-Golden Mile Hong Kong

禮賓助理

Holiday Inn-Golden Mile Hong Kong