Guest Relations Operation Support (Loyalty Services Admin)

The Park Lane Hong Kong, Autograph Collection

Working Hours: 8am – 6pm, 9am – 7pm

Employment Term: Full-time / Part-time / Contract

 

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

  • Assist day to day Loyalty Services operation involved in all aspects of Elite members’ journey, from pre-arrival planning all the way to the post-stay experience via different platform
  • Attend to incoming calls, emails, and assist and enhance Elite members’ staying experience, to maximize guests satisfaction 
  • Handle and consolidate Marriott Bonvoy membership reports
  • Coordinate with other departments to ensure smooth operation 
  • Handle ad-hoc assignments assigned by Superior

Requirements:

  • 1-2 years’ relevant experience in similar capacity in Hotel Front Desk / Guest Relations, with relevant system proficiency
  • Highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
  • Service orientation. Knowledge of principles and processes for providing customer and personal services
  • Higher Diploma or above in Hospitality or relevant discipline
  • Good command in spoken and written English and Chinese
  • Proficiency in computer skills including MS Office and OPERA (PMS)
更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃
  • 交通津貼
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 銅鑼灣
僱用形式
  • 兼職
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑

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