Guest Services Supervisor (Front Desk)

The Langham, Hong Kong

Our Vision

Building Great Memories

Major Accolades

2004 - 2024      Caring Company Award

2016 - 2024      Three Michelin Stars – T'ang Court

2021 - 2024      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2024      Earth Check Certification Platinum Certificate

2020                  The Best of The Best Masterchef – T’ang Court2020    

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

 

Responsibilities

  • Perform front desk / lobby supervisory duties including hotel guests check in & check out, enquires and cashier;
  • Greet VIP guests;
  • Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
  • Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
  • Promote hotel facilities including Health Club, Business Centre and F&B outlets;
  • Follow up on amenities order on a daily basis;
  • To provide on-the-job training to new colleagues;
  • Handle ad hoc projects assigned by the management

Qualifications

  • Minimum 3 years working experience in hotel industry
  • Diploma or above
  • Independent & confident to work under pressure
  • Good interpersonal skills
  • Good team player with excellent communication skills in both English & Chinese
  • Additional language would be an advantage

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 醫療計劃
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 尖沙咀
僱用形式
  • 全職
  • 長期
教育程度
  • 碩士
  • 學士
  • 副學士或高級文憑

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