Branch Greeter

Responsibilities
► Warmly greet clients as they enter the bank branch lobby, ensuring they feel welcomed and valued.
► Provide immediate assistance and answer initial inquiries.
► Assess client needs and direct them to the appropriate service areas or personnel.
► Encourage and guide clients to understand and make use of digitalized banking services (e.g mobile app)
► Manage guest flow to minimize wait times and enhance the client experience.
► Assist clients with basic banking queries and services, such as account information and service offerings.
► Coordinate with bank staff to ensure clients are promptly attended to.
► Schedule appointments for clients with banking advisors or specialists as needed.
► Communicate any special client needs or preferences to the relevant staff members.

Requirements

► Secondary educated or above, with at least 1 year relevant experience in banking, property management, hospitality or customer service.
► Fresh graduates with some part time customer service / front desk operations experience will be considered.
► Possess active listening skill; able to access customer needs
► Pleasant personality with good presentation, communication and interpersonal skills
Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage but not a must.
 
職責
► 熱情款待進入銀行分行的客戶，確保他們感到受歡迎和受到重視
► 提供即時協助並回答初步查詢
► 評估客戶需求並引導至適當的服務區域或人員
► 鼓勵和指導客戶瞭解及使用數位化銀行服務（例如:手機應用程式）
► 管理客人流量以減少等候時間並提升客戶體驗
► 協助客戶進行基本的銀行查詢和服務，例如帳戶資訊和服務產品
► 與銀行人員協調，確保客戶能得到及時服務
► 為客戶安排預約面見銀行相關職員
► 向相關職員傳達客戶的需求

要求
► 中學畢業或以上學歷，具備至少1年銀行、物業管理、酒店或客戶服務相關經驗
► 具有一定兼職客服/前台操作經驗的應屆畢業生將被考慮
► 具備積極傾聽的能力，能夠了解客戶需求
► 個性開朗，具有良好的表達、溝通和人際交往能力
► 良好中英文溝通和一般中英文書寫，懂普通話更佳