Clearing Operations Specialist

JOB SUMMARY

• Assist to plan, direct and control the operations of the Electronic Items Operations in order to deliver a low cost and high-quality services to internal and external customer.
• Assist to constantly review current workflow and practice and analyse customer requirements to identify improvement opportunities, initiate procedure streamlining, process, re-engineering and rationalization to maximize productivity and resource utilization and improve service quality.
• Participate in product or system development to ensure deliverable meet with user requirements.
• Assist to coordinate project with Group initiatives, regulatory requirement (eg. HKMA, HKICL,HKSCC)
• Provide support to financial processing activities 
• Handling of exceptional Electronic Items / transactions 
• Transaction details investigation 
• Accounts reconciliation
• Cross team support if required 

RESPONSIBILITIES

Strategy

• To seek continual improvement to workflow, practice, procedure and system 

Business

• To cascade the service quality concept to all staff so as to enhance the quality of delivered service 

Processes

• To provide operation support to all counterparties and departments as well as process review for simplification from time to time

People & Talent

• A good overall knowledge of banking practice and theory
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Risk Management

• Assist to review the systems and practice on an on-going basis to ensure that they are in compliance with Management Manual, Operating Manual and the laid down procedure.

Governance

• Assist to manage the product and system development process to ensure project is on schedule, features are aligning with requirement and implementation is smooth

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Operations teams
• HK CMS
• CSG, CCC, CE
• All Branch staffs
• Account relationship managers
• Private Banking
• Business Banking
• Transaction Banking
• Digital Banking
• Wealth Management
• Securities Services
• Tech PSS team
• ATOS origin
• HKICL
• HKEX
• Segment Analytics
• CCIB & FI
• FCC
• CTM

Other Responsibilities

• Embed Here for good and Group’s brand and values in HK CPBB SnT SIDDA team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualifications

• Education     Diploma / Graduate Degree
• Languages     English, Mandarin and Cantonese

Role Specific Technical Competencies

• Banking experience
• General knowledge of general banking product
• Proficiency in computer usage
• Interpersonal and communication skills