Assistant Business Proposition Manager (Cross-boundary)

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 270 branches and service outlets, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our team as Assistant Business Proposition Manager.

Principal responsibilities

• Assist to develop portfolio strategies & respective implementation plan for Cross Boundary Banking business with strong focus on Non-Residential Chinese (NRC) / Mainlander segments.
• Assist to identify opportunities to acquire and grow customer relationships and increase their profitability through improved targeting, effective anchor and appropriate channel strategies
• Assist to monitor program result and intake quality based on analytics and take respective actions to refine the strategy to achieve the assigned business targets
• Ensure a consistently high level of service delivery to ensure customer satisfaction, to build effective relationships with clients to retain and develop sustainable relationships
• Establish and agree client contact strategies in line with Group operating models

Requirements

• University degree in Business Administration, Marketing OR other relevant qualifications
• Minimum of 3 years' retail banking experience and familiar with NRC/ Mainlander segments and also wealth & insurance banking products
• Customer-oriented with strong business acumen and analytical skills
• Strong Self-motivation with good project management and interpersonal skills
• Strong sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
• Proficiency in both English and Chinese and Mandarin