Guest Relations Officer

Responsibilities

• Handle check-in and check-out
• Offer rooming and responsible for the room upselling program
• Handle guest complaint and take appropriate action to resolve guest dissatisfaction
• Assist reservation department to handle incoming inquiry as required
• Carries out any other reasonable duties and responsibilities as assigned

Requirements

• Higher Diploma or above in Hotel Management or related discipline
• Willingness to take up challenges in different roles of front office operations
• Courteous, service-oriented with pleasant personality
• Strong communications and interpersonal skills
• Proficiency in Microsoft office applications and Opera System