Branch - Assistant Branch Operations & Services Manager

Responsibilities

• Ensure that the branch's daily operations and financial activities are in compliance with the Bank's policies and procedures
• Safeguard customer information and the Bank's properties
• Assist customers and branch personnel in complaint cases
• Motivate and monitor customer referrals and referral quotas achieved by tellers
• Provide customer service and assist the Branch Manager / Assistant Branch Operations Manager in sales-related matters

Requirements

• HKDSE/HKCEE or above, with 5 subjects, including Chinese, English and Mathematics at Level 2/Attained/Grade E or above

• A minimum of 3 years' relevant experience of which 1 year at supervisory level

• Pass in the Insurance Intermediaries Qualifying Examinations (IIQE Paper 1, 2, 3 or equivalent)

• Pass in the Hong Kong Securities Institute Licensing Examination or an Exempted / Qualified Securities Dealer (HKSI Paper 1, 7, 8 or equivalent)

• Relevant HKIB qualification is an advantage

• HKIB Certified Bankers preferred

• Pass in the Mandatory Provident Fund (optional)

• Sound knowledge of the retail banking business and operations

• Good interpersonal, communication, sales, and management skills

• Self-motivated and able to work under pressure

• Proficiency in both spoken and written English and Chinese, knowledge of Putonghua will be an advantage