Senior Customer Service Officer

Senior Customer Services Officer

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.

 Position Responsibilities:

• Handle and resolve customer complaints in a professional manner
• Conduct prompt and through investigations independently and render quality resolutions to customers
• Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements
• Work with other departments for case resolutions and streamline the workflow to enhance customer experience
• Analyze complaint data and trends to identify root causes and suggest process improvements
• Prepare management reports
• Handle ad hoc tasks and projects

Required Qualifications:

• University graduate in business, finance, language studies or other relevant subjects
• Good interpersonal and communication skills in verbal and written Chinese and English
• Above 5 years’ solid experience in complaint handling or customer service, with a focus on complex case handling; preferably in financial institutions
• Qualified license of IIQE Paper 1, 3 and 5

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.