Assistant Reservations Manager (5-Day Work Week)

Job Responsibilities

• Process daily reservation inquiries and bookings.
• Assist the Reservations Manager and monitor the daily operation in order to make sure all reservation bookings are input accurately.
• Handle client inquiries and complaints in a timely and professional manner. If necessary, promptly report to the superiors.
• Providing administrative support for all departmental activities and fulfilling front-line reception duties where necessary.

Job Requirements

• Diploma or above in hotel management or related discipline
• At least 5 years experience in star hotels / serviced apartments preferred
• Familiar with the Opera reservations system
• Good communication and interpersonal skills
• Pleasant and outgoing personality
• Good command of spoken English & Mandarin
• Candidates with less experience may be considered as Reservations Supervisor