Manager of Retail and FI Support, Operations （Team Head role）

Responsibilities:

• Lead a team to handle end-to-end periodic and trigger event due diligence review cases, where liaison/ follow up with customers for KYC due diligence information is needed
• Understand and comply with the standards and procedures set out, as well as relevant local regulatory requirements (including in respect of AML/CFT/KYC, tax, sanctions and embargoes matters)
• Collaborate with compliance teams in the completion of KYC Record
• Review and update existing policies and procedures of the team
• Escalate complex or significant issues to Compliance team as appropriate, according to internal standards and procedures.
• Ensure quality and coaching needs for the team are identified and addressed, as well as to identify problem areas and risks associated and make recommendations to improve the quality and/or process efficiency
• Perform other duties as assigned

Requirements:

• Degree holder in Operations or Business related disciplines
• Preferably 8 years’ experience on Customer Due Diligence with 3 years team management experience. Candidates with less experience (no less than 5 years) will also be considered on a case-by-case basis.
• Familiar with the banking ordinance and rules, codes and guidelines issued by HKMA
• Flexible attitude to work and ability to think outside the box
• Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges
• Good communication, interpersonal skills, and problem solving skills
• Holder of AAMLP/ ACAMS is preferred
• Good command of both spoken and written English and Chinese, including Mandarin