Duty Manager / Assistant Duty Manager

Responsibilities:

• Represent the management in handling all guest inquiries, dealing with VIP guests and ensuring service excellence
• Coordinate and provide instructions to team members of different departments to ensure prompt and adequate service
• Work closely with all other departments and to keep a daily log of all occurrences which are to be brought to the attention of the General Manager of the hotel
• Handle emergency cases in accordance with hotel policies and procedures
• Take appropriate action in emergencies to ensure customer, associates and hotel safety by working with the Front Desk and Security & Safety Department

Requirements:

• Degree / Diploma Holder in Hospitality Management or related disciplines
• 5 years' relevant experience in luxury hotels / hospitality industry
• Pleasant, presentable, confident with outgoing personality
• Good command of spoken English, Cantonese and Putonghua
• Candidates with less experience will be considered as Assistant Duty Manager