Incident Management Officer

Job Responsibilities

• Organize and arrange production activities to meet the bank’s production and operation management objectives
• Responsible for production incident support service
• Create and update incident records with incident classification and categorization
• Manage and communicate with the head office, end users or vendor
• Provides regular status reporting to management
• Follow up root cause analysis, corrective action implementation & preventive measure

Job Requirements

• University graduate in computer science or related discipline
• Minimum 3 years of relevant experience preferably in banking industry
• Skilled in using SQL for data analysis
• Experience in software development is preferred
• Experience in report and procedure writing is preferred
• Good organizational and problem solving abilities as well as good communication and interpersonal skills
• Hard-working, sincere and cooperative
• Good command of spoken and written English and Chinese, including Putonghua