Customer Service Officer (Life Insurance Hotline)

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Responsibilities:

• Handle customer inquiries from phone timely and tactfully
• Provide customers with accurate product and policy service information
• Maintain and improve quality results by adhering to standards and guidelines
• Manage and resolve customer complaints
• Document all inquiry information according to standard operating procedures
• Perform ad hoc tasks as required by supervisor
• Being a team player to back up other functions for service continuity
• Assist supervisor to identify and implement improvement initiatives

Qualifications:

• University graduate with 1+ year of customer service experience, preferably in a call centre environment
• Passed in IIQE Paper 1,3,5 preferred
• Knowledge of Life and Medical insurance products preferred
• Customer-oriented with passion, patience and caring attitude
• Excellent interpersonal and communication skills
• Proficient in written and spoken English and Chinese. Fluency in Putonghua is an advantage
• Familiar with MS Word, Excel and Chinese Word Processing