Branch Operations (Assistant Manager / Manager / Assistant Vice President)

Responsibilities:

• Supervise the counter services to ensure smooth and efficient branch operations
• Enhance customer services quality and assist in resolving customer complaints
• Prevent misconduct by checking and monitoring the daily operations
• Provide recommendation on the improvement of branch operation and work processes
• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements

Requirements:

• Secondary education or above
• Minimum 5 years’ solid experience in Retail Banking Operations
• Solid knowledge of banking operation procedures, general banking products and regulatory requirements
• Customer-oriented with good communication and interpersonal skills
• Mature, independent and able to work under pressure
• Good command of both spoken and written English and Chinese, fluent in Putonghua is an advantage
• Candidate with less experience may be considered as Assistant Manager, Branch Operations