Assistant Front Office Manager / Guest Services Manager (Duty Manager)

Our Vision

Building Great Memories

Major Accolades

2004 - 2024      Caring Company Award

2016 - 2024      Three Michelin Stars – T'ang Court

2021 - 2024      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2024      Earth Check Certification Platinum Certificate

2020                  The Best of The Best Masterchef – T’ang Court

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

Responsibilities

• Assist Front Office Manager to plan, organize and coordinate the daily activities of the Front Office to ensure an efficient and profitable operation that optimize guest satisfaction level to the quality standard of the hotel.
• Monitor the daily operation, represent the management and acts on their behalf, especially in guest and staff relations;
• Handle guest problems and complaints;
• Manage and control all activities at Front Desk and to ensure a smooth and efficient operation during assigned shift. Rotation of overnight shift is needed;
• Ensure the best hotel service is offered at all times, with maximum efficiency and of the highest standards.
• Be responsible to ensure guests receive prompt and courteous services; guest amenities programmes are followed and performed; and that the highest possible level of guest satisfaction is achieved;
• Report promptly to management for all irregularities found in the hotel operations or facilities with a recommended course of action to take; &
• Perform other duties that management deem necessary.

Qualifications

• Higher diploma or above in education requirement; university graduate is preferable.
• At least 5-year solid front desk supervision experience or in similar capacity. Proven record of luxury hotel chain experience is a plus;
• Sound knowledge in Front Desk operation and system;
• Skillful in complaint handling, crisis handling & performing leadership role; Being diplomatic in working with various departments;
• Strong communications skill with mature, take initiative & disciplined traits; &
• Strong command in writing and spoken English & Chinese (Cantonese & Mandarin).

*Candidate with less experience will be considered as Guest Services Manager / Duty Manager

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect