Assistant Manager, Distribution Services of Bancassurance

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Distribution Services of Bancassurance with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Respond enquiries from bank distributors through hotline & email in a professional manner in related to new business & underwriting, policy changes and claims with good quality result.
• Provide sales support related to post sales call and complex case enquiries from sales and business partners.
• Provide administration support including new business application, payment collection & reconciliation, and after sales policy services.
• Work closely with operations teams to ensure best practices and quality services are promptly delivery.
• Prepare regular MIS reports and ad-hoc assignment.

Required Qualifications:

Experience & Qualification:

• Degree/diploma holder
• IIQE/LOMA qualification is well regarded
• 3 + years of work experience in life insurance operations, preferably in customer service

Knowledge/Skills:

• Customer service oriented and good problem solving skills
• Attentive to details and adherence to quality standards
• Independent and able to work under pressure
• Strong ownership and accountability of results
• Good communication and presentation skills
• Strong in Excel skills, with good written and spoken English and Cantonese

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.