Customer Service Officer (Inbound) - Customer Services Department

Responsibilities:

• Assist in answering inbound calls regarding enquiries on general banking products & services, including cross border segment
• Provide efficient and quality service to satisfy customers’ needs by following established guidelines.
• Respond to customer enquiries and provide solutions and information within the standard service time
• Handle complaints and collect feedback/suggestions from customers
• Conduct customer satisfaction survey on bank products/services
• Make referrals on investment and / or insurance products to responsible sales staff and bring sales opportunities when handling inbound call
• Meet the productivity standard and achieve the sales quota assigned
• Complete any ad-hoc task assigned by Team Manager

Requirement

• Secondary education or above
• Minimum 2 years’ relevant experience in retail banking, customer service or telesales
• Possess IIQE and HKSI qualifications is an advantage
• Sound knowledge of Personal Banking products
• Able to work independently and under pressure
• Familiar with MS office applications and Chinese Word Processing
• Fluent in written and spoken Cantonese and English
• Good command in Mandarin