Assistant Supervisor - Concierge

Job Responsibilities:

• Greet guests upon arrival and departure, providing a warm and professional welcome
• Assisted in managing daily operations at the concierge desk
• Oversee the safe handling and transportation of guest luggage, ensuring timely delivery to rooms
• Provide outstanding service to guests, addressing inquiries and resolving issues promptly
• Coordinate reservations, transportation, and activities for guests.
• Maintain a comprehensive knowledge of local attractions, events, and services.
• Handle guest feedback and implement improvements to enhance guest satisfaction.
• Collaborate with other departments to ensure seamless service delivery

Job Requirements:

• At least 3 year of relevant experience in the Concierge Department
• Tertiary education in Hospitality Management or related disciplines
• Able to work independently and handle shift duties
• Good command of spoken Cantonese, English and Putonghua
• Capacity to perform well under pressure in a fast-paced environment