Butler Supervisor

A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform job functions with attention to detail, speed, accuracy, prioritize, organize, and follow up
• Understand a guest’s service needs and ensure that the guest is informed by the butler about action taken to satisfy requests or issues
• Work cohesively with co-workers as part of a team and maintain confidentiality of guest information and pertinent hotel data
• With the help of the Director of Butler Services, train the butlers and coordinators, and conduct ongoing training with existing associates
• Promote positive guest relations at all times and build rapport with internal and external guests to enhance the recognition program
• Monitor closely all expenses and inventories, keeping a record of each item in the Butler department

REQUIREMENTS

• Minimum 5 years of relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacity
• Proficiency in English, Putonghua and Cantonese is essential
• Proven managerial abilities in people management and decision making
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills