Guest Service Supervisor, Front Office (5-Day Work Week)

Job Summary

• Assist team members to deal with difficult guest requests and complaints.
• Assist turnaway guests and be familiar with turnaway handling procedure.
• Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties.
• Carry out preparation work, prior to guest arrival; including assigning rooms and organising registration material.
• Familiarise with all rate plans, special promotions and programs.

Job Requirements

• Minimum 3 years related working experience in customer service.
• Diploma or above in hospitality management or related disciplines.
• Good customer services and communication skills.
• Good command of spoken & written English & Chinese, ability to speak Mandarin is highly preferred.
• Knowledge of Opera Systems is an advantage.