Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, emai & social media presence. Deliver consistent quality and one-stop services to customers and achieve objectives set by Management.
Main Responsibilities:
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Delivers consistent quality services, handles customers’ enquiries/ instructions efficiently and provides after-sales support.
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Handle and ensure customer complaints are solved skillfully and effectively.
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Achieve the service standard and objectives set by the Management.
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Acquire business opportunity, refer business to branches and other sales units.
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Handle customer’s applications, transactions and instructions.
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Collaborate with branches & other related business/support units.
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Conduct on job training to the new comers.
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Perform routine clerical duties and daily reconciliation & reporting.
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Comply with internal guidelines, legal and regulatory requirements when delivering job duties.
To meet the challenge, you should have the following qualifications and attributes:
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Secondary education with minimum 1 year's relevant experience preferably in customer services of banking industry.
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Experience in digital services and/or SME corporate client service is preferred.
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Insurance and / or investment license is preferred; and possession of related regulatory qualifications
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and competencies are required.
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Good communication and interpersonal skills.
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Good command of written and spoken English and Chinese.
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Fluent in Putonghua is highly preferred.
* This position is required to perform shift duty. (Mon to Sat, 8:00am to 10:00pm)