Retail Support Officer

JOB SUMMARY

• Provide administrative support and facilitation to store operation teams in Hong Kong
• Coordinate and perform store maintenance and repair issues
• Perform staff restricted area permit application, temp permit application and escort visitors to restricted area 
• Coordinate contractor maintenance permit application and schedule with landlord
• Other ad-hoc assignments as advised by supervisor

RESPONSIBILITIES

Administrative

• Handle order requests of stationery, equipment, daily necessities such as distilled water and store materials
• Calculate & administrate staff incentive programs
• Permit / documentation application of all operating location in HK. 
• Update stores phone list and trading hours regularly

Maintenance

• Update record and schedule of maintenance work and assist contractors in work permit application with respective landlord.
• Perform basic maintenance jobs at offices and shops where appropriate
• Arrange and coordinate external contractors in fixing maintenance issues in stores and offices
• Arrange and coordinate cleaning service among stores and offices 
• Assist in store fixture and office equipment relocation, if needed

Customer Service 

• Reply customer inquiries & complaints
• Assist in visual merchandising set up at stores
• Assist in goods delivery & collection to suppliers such as repair /exchange
• Assist in mailing goods to customers
• Assist in vendor promoter briefing and escort 

Permit Handling

• Maintain permit holder list
• Handle permit applications & return expired permit for cancellation
• Co-ordinate permit renewals for contractors and vendor staff
• Maintain application records for employees and contractors 
• Act as permit escorter for store visit when necessary 

WHAT WE ARE LOOKING FOR

Required:

• From 5 or above
• Minimum 1-2 years’ relevant working experience, preferrable in retail/service industries
• Proficient in MS Office
• Fluent Cantonese, able to communicate in Putonghua and English – written and spoken; other languages would be an asset

Desirable:

• Candidates who intended to apply for Grade A Electrical worker will be considered
• Holder of Certificate of Registered Grade A Electrical worker in Hong Kong will be an advantage

Work Location

• Based in Hong Kong West Kowloon Station

Work Hours

• 5-day work week
• Monday - Friday, 09:00 - 18:00
• Work hours might be adjusted to meet operational needs