Card Business Operations Specialist(Campus Hire welcome)

Airstar Bank Limited

Key Responsibilities:

  • Application Processing: Accurately input data, map documents, and file all relevant application materials. Follow up with customers to obtain any outstanding documents to ensure timely processing.
  • Dispute Resolution: Assist in the investigation and resolution of non-fraudulent disputes to maintain customer trust and service integrity.
  • Financial Operations: Support the team in settlement and reconciliation processes to ensure accuracy and compliance.
  • Administrative Support: Perform various administrative tasks to help streamline department operations.
  • Procedure Compliance: Ensure that all processes and procedures are executed timely and meet the established standards of service.
  • Internal Support: Respond to inquiries from internal teams regarding card services, aiding in interdepartmental communication and efficiency.
  • Operational Efficiency: Monitor cardholder service workflows, suggest improvements to enhance efficiency and accuracy.
  • Reporting: Prepare essential statistics, reports, and information as required by Card Associations, digital wallets, and partners.
  • Vendor Oversight: Assist in overseeing vendors related to card fulfillment and delivery to ensure seamless daily operations.

Requirements:

  • Degree in Business Administration or a related field.
  • Detail-oriented with a commitment to high-quality customer service.
  • Excellent communication skills, including proficiency in handling telephone inquiries.
  • Fluent in English and Chinese, with proficiency in Putonghua as a preferred qualification.
  • Strong computer literacy, particularly in MS Word, Excel, and Chinese word processing.
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 一般 · 其他
工作地點
  • 尖沙咀
  • 油尖旺區
僱用形式
  • 全職
教育程度
  • 學士

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