Digital Branch Service Executive

Wealth and Personal Banking - Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network as Digital and Branch Services Manager.

Principal responsibilities

• Mange queue and provide customer services in bank hall through efficient and customer-friendly services
• Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
• React proactively to customers’ requests and ensure service level is in line with bank standards
• Handle customers' issues and escalate when appropriate according to supervisor’s guidance
• Assist branch in achieving sales targets through referrals or cross-selling
• Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines

Requirements

• University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcome
• For non-degree holder, minimum 1 year of work experience preferably in customer facing role
• Keen interest in latest mobile and web technologies and trends
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
• Excellent interpersonal and communication skills