Duty Manager (Guest Services Manager) - 客戶服務經理 8 Days Off

FRONT OFFICE

Responsibilities:

• To manage the activities of a Front Office team
• To Ensure the guests can receive prompt, professional attention and personal recognition
• To provide and ensure efficient and quality front line guest services at all time
• To maintain comments and complaints relating to service standards and take any necessary action

Requirements:

• 3-5 years’ experience in front office / guest services or related discipline including supervisory experience, or equivalent combination
• Higher Diploma or above in Hospitality Management or related disciplines
• Good communication, interpersonal and customer service skills
• Good command of both written and spoken Chinese and English, other dialects are definitely an advantage
• Proficient in the use of Microsoft Office and Front Office System
• Deal with difficulties in a mature manner and demonstrate problem-solving skills
• Candidates with less experience will be considered as Guest Services Supervisor
• Immediate available is highly preferred

Benefits:

• 8-day off per month, 9 working hours per day 每月8天例假, 每天工作9小時
• 14-day Annual Leave 14日有薪年假
• Discretionary Bonus 酌情性花紅
• $1,600 monthly meal allowance 每月$1,600 膳食津貼
• Medical Insurance 醫療福利
• On Job Training 在職培訓
• Education Allowance 教育津貼

Work Location : Jordon (Travelodge Kowloon) / Prince Edward (Hotel 1936)