Senior Administrative Assistant, Customer Services (Counter Team)

As a Senior Administrative Assistant, you will be an integral part of our dynamic team, ensuring that our administrative processes operate smoothly and efficiently. This is your opportunity to contribute to a culture that values innovation, excellence, and exceptional customer service.

What the role is?

Administrative Excellence:

• Courier Management: Centralize outgoing courier services and meticulously unpack incoming deliveries, ensuring all documents are verified against our comprehensive checklist for accuracy and compliance.
• Task Coordination: Process daily administrative tasks, including application screening, policy administration, and service follow-ups within agreed turnaround times, reinforcing our commitment to exceptional service delivery.
• Client Communication: Efficiently distribute client correspondence to business partners, fostering strong relationships and ensuring timely responses that reflect our dedication to client satisfaction.

Operational Oversight:

• Communication Management: Monitor the fax server and manage incoming and outgoing communications, ensuring no detail is overlooked while maintaining seamless operations.
• Reporting and Analysis: Update operational reports for supervisor review, providing insights that drive continuous improvement and enhance our service offerings.

Additional Responsibilities:

• Ad Hoc Projects: Take on special assignments and projects as directed by your supervisor, showcasing your initiative and adaptability in a fast-paced environment.

What we look for?

• Post-secondary graduate with 1-2 years of clerical support experience, preferably in the insurance or finance industry.
• Proficient in MS Word, Excel, and PowerPoint.
• Strong verbal and written communication skills in both Chinese and English.
• Detail-oriented, proactive, and capable of building strong relationships.
• Ability to prioritize tasks and manage time effectively to meet deadlines.
• We encourage fresh graduates to apply and embark on a rewarding career journey with us.