Officer, Partnership Concierge

Are you eager to elevate your career in customer service and make a significant impact in a dynamic environment? Join us as an Officer in our Partnership Concierge team, where you will be instrumental in delivering outstanding support and fostering strong relationships with our valued partners.

What the role is?

Channel Operations Support:

• Comprehensive Support for Mainland Chinese Visitors: Deliver seamless and tailored support to enhance the experience for Mainland Chinese visitors, ensuring their needs are met efficiently.
• High Net Worth Case Management: Provide exceptional case management support for High Net Worth clients, fostering strong relationships with the sales channel to drive business success.

Centre Operations:

• One-Stop Service Excellence: Ensure a premier customer experience at our service center, acting as the first point of contact for clients.
• Operational Efficiency: Maintain smooth operations and uphold high service quality standards within the customer service center.
• Continuous Improvement: Collaborate with supervisors to review and enhance workflows, procedures, and systems, aiming to boost productivity and efficiency.

Service Quality Assurance:

• Commitment to Quality: Deliver high-quality services that align with business strategies and regulatory requirements, ensuring customer satisfaction.
• Proactive Dispute Resolution: Handle customer complaints and disputes promptly, resolving issues in line with our service standards to maintain trust and satisfaction.

Additional Responsibilities:

• Project Participation: Engage in various projects as assigned, contributing to the continuous improvement of our operations.

What we look for?

• Degree holder or above in Business Administration or a related field.
• IIQE Papers 1, 3, and 5 are mandatory.
• At least 2 years of experience in servicing customers across different channels, with a solid understanding of life insurance operations.
• Ability to thrive in a fast-paced environment, demonstrating exceptional organizational and problem-solving skills.
• Independent, self-motivated, and equipped to handle pressure with a focus on customer satisfaction.
• Excellent interpersonal and communication skills, with proficiency in English, Chinese, and Putonghua.
• Capable of thinking and acting autonomously without close supervision.