Senior Reservations & Service Center Agent

Responsibilities

• Monitor reservation levels and inform Managers of current and future occupancy rates;
• Handling enquiries and phone calls;
• Record and process reservations made by phone/fax/email;
• Process amendments to reservations such as extensions, early departures etc.;
• Prepare reservation sales reports and other reports as requested (e.g. to travel agents, business houses, call centre etc).

Requirements

• Demonstrated ability to interact with customers, employees and business associates;
• Good command in English, Mandarin and Cantonese ;
• Proficient in PC application;
• Good communication skill;
• Shift duty is required;
• We offer 8 days rest days per month to the right candidates.