Branch Greeter

Warmly greet clients as they enter the bank branch lobby, ensuring they feel welcomed and valued.

Provide immediate assistance and answer initial inquiries.

Assess client needs and direct them to the appropriate service areas or personnel.

Educate and guide clients to understand and make use of digitalized banking services (e.g mobile app)

Manage guest flow to minimize wait times and enhance the client experience.

Assist clients with basic banking queries and services, such as account information and service offerings.

Coordinate with bank staff to ensure clients are promptly attended to.

Schedule appointments for clients with banking advisors or specialists as needed.

Communicate any special client needs or preferences to the relevant staff members.

Requirements

Secondary educated or above, with at least 1 year relevant experience in banking, property management, hospitality or customer service.

Fresh graduates with some part time customer service / front desk operations experience will be considered.

Possess active listening skill; able to access customer needs

Pleasant personality with good presentation, communication and interpersonal skills

Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage but not a must.

熱情款待進入銀行分行的客戶，確保他們感到受歡迎和受到重視

提供即時協助並回答初步查詢

評估客戶需求並引導至適當的服務區域或人員

教育和指導客戶瞭解及使用數位化銀行服務（例如:手機應用程式）

管理客人流量以減少等侯時間並提升客戶體驗

協助客戶進行基本的銀行查詢和服務，例如帳戶資訊和服務產品。

與銀行人員協調，確保客戶能得到及時服務

為客戶安排預約面見銀行相關職員

向相關職員傳達特選客戶的需求或偏好

要求

中學畢業或以上學歷，具備至少1年銀行、物業管理、酒店或客戶服務相關經驗

具有一定兼職客服/前台操作經驗的應屆畢業生將被考慮

具備積極傾聽的能力，能夠了解客戶需求

個性開朗，具有良好的表達、溝通和人際交往能力

良好中英文溝通和一般中英文書寫，懂普通話更佳