Guest Services Supervisor (Front Desk)

Our Vision

Building Great Memories

Major Accolades

2004 - 2024      Caring Company Award

2016 - 2024      Three Michelin Stars – T'ang Court

2021 - 2024      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2024      Earth Check Certification Platinum Certificate

2020                  The Best of The Best Masterchef – T’ang Court2020    

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

Responsibilities

• Perform front desk / lobby supervisory duties including hotel guests check in & check out, enquires and cashier;
• Greet VIP guests ;
• Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Follow up on amenities order on a daily basis;
• To provide on-the-job training to new colleagues;
• Handle ad hoc projects assigned by the management

Qualifications

• Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor)
• Diploma or above
• Independent & confident to work under pressure
• Good interpersonal skills
• Good team player with excellent communication skills in both English & Chinese
• Additional language would be an advantage

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect