Service Stylist (Guest Relations)

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2004 - 2024      Caring Company Award

2016 - 2024      Three Michelin Stars – T'ang Court

2021 - 2023      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2023      Earth Check Certification Platinum Certificate   

2020                  The Best of The Best Masterchef – T’ang Court

2020                  The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

Role

To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliant and VIPs) are met and that personalized service is provided to all guests as brand icon in style.

Responsibilities

• Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and service personally.
• Perform in sophisticated personalized services as attending to special requests by guests and exceeding expectations.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Assist in handling guest complaints and referring them as necessary and assist in follow up on corrective action.
• Assist the Front Desk and Head of Guest Relations in maintaining overall guest’s satisfaction in hotel lobby ; &
• Perform any other duties as required in meeting hotel guest’s expectation.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• Minimum 1 - 2 years guest services experience; Front Desk experience is a plus.
• Pleasant, service-oriented and professional attitude.
• Sociable, mature and outgoing personality are required.
• Strong Command of English, Cantonese and Mandarin (Conversational and Written) ; & Additional language would be an advantage.

*Fresh Graduate with Guest Relations experience in hotel will also be considered.

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