Customer Services Ambassador (12-month contract) 樓盤展銷廳客戶服務大使 (12個月合約)

Job Highlights:

As Customer Service Ambassador supporting the daily operations of sales offices, you will deliver excellent customer experience to the visitors throughout the whole visit.  

Responsibilities:

• Present and introduce the high-end residential project development to visitors, including project models, show flats and mock-up units; answer enquiries from visitors and provide support in sales activities when necessary
• Support in controlling crowd to ensure a smooth visitor flow
• Manage the audio and video zones and liaise with vendor to resolve technical issues
• Assist in managing sales hotlines and answering enquiries
• Consolidate and prepare reports from the data collected including visitor number, enquiries for management reporting, provide support to sales team in market research
• Support in arranging VIP tour when necessary
• Assist in maintaining the tidiness of sales office
• Assist in inspecting the condition of show flats and mock-up units and prepare defect report
• Perform any other ad hoc duties when necessary

Requirements:

• Diploma or above with relevant experience in customer services is preferred, fresh graduate is welcome
• Possess excellent customer centric mindset, be flexible, smart, attentive to details, responsible and good team player
• Proficiency in both written and spoken English and Cantonese; fluent in Mandarin is an advantage
• Proficiency in MS Office including Word and Excel
• Shift duty is required