Director, Business Management and Development, GBA

Job Summary
Key deliverables

• Play an integral part in driving SCB to become the “Go-to” bank for our customers in the GBA.
• Support developing short and medium-to-long term strategy to strengthen our GBA franchise.
• Assist GBA Office in operationalizing and delivering the business plan.
• Support GBA Office in the delivery of business initiatives, market-first transactions, capabilities & solutions to build leadership position.
• Manage the production of routine GBA business performance packs.
• Conduct competitor benchmarking and market landscape analysis on an ongoing basis.
• Lead the transformation and development of new target operating model.
• One P/L
• Integrated servicing platform & capability
• Sales model revamp
• Streamline policy & process
• Expand external presence and client acquisition via partnerships, client and media events.
• Build internal awareness via newsletter, Bridge page, tech-in sessions, and Lunch & Learn series.

Business

• Lead monthly GBA business review decks’ production process, including financial performance, forecasting, commentary, and distribution. Maintain and track historical GBA performance.
• Coordinate with business and support function partners to drive annual GBA budgeting exercise.
• Work with business and support functions closely to develop overall GBA strategy, subject to periodic reviews and refreshes.
• Work with business and support function leads to drive GBA-specific initiatives.
• Engage Finance and business partners proactively to understand business momentum and key issues.
• Stay on top of market and competitor development in GBA and provide fresh perspectives on opportunities and challenges.
• Closely track relevant policy and regulatory development in both China and HK; analyze new policies, identify business implications, and communicate with relevant stakeholders.
• Identify strategic opportunities and develop the GBA value proposition, including:
• Supporting CVP development to capture the evolving client needs under the changing market landscape in GBA
• Maximizing the network, partnership and servicing platform
• Provide insights into product, technology and market trends, pre-empting imminent disruptions and identifying opportunities for acceleration.
• Provide project management support, managing timeline and deliverables, monitor project scope.
• Identify frontline pain points, playing an active role to identify obstacles and troubleshoot issues by pulling together relevant parties.

Processes

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
• Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth.
• Work with relevant stakeholders to ensure a consistent product delivery across the businesses.

Key Responsibilities
Risk Management

• Ensure there are appropriate frameworks in place to guarantee that business is carried out within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports and other stakeholders.
• Provide support across the Businesses, and through working in conjunction with management team members, ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with anti-money laundering regulations and guidelines.
• Abide by the Group’s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Understand the risk and control environment in their area of responsibility and drive rectification as required
• Do what is right in order to avoid reputational risks and operational losses

Governance

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any regulatory body in an open and cooperative manner.
• Fulfil supervisory responsibilities in line with supervisory principles.
• Manage regulatory relationships in relation to the business remit.
• Responsible for appropriate escalation to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Business to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience
Key stakeholders
Internal Key Stakeholders

• Country CEO (HK & CN)
• HKEXCO & CNEXCO
• Region & Country Business Segment Heads
• Region & Country Product Heads
• HK & CN Function Heads and Team Heads (Risk, L&C, CABM, HR, T&I, COO, FCC, Analytics, Audit)

External Stakeholders

• Clients
• Industry partners, Banking Associations, etc

Qualifications

• Bachelor degree
• Languages – English, Cantonese and Mandarin