Senior Customer Service Officer (Mong Kok / $25,000+)

Epro Telecom Services Limited

Key Highlight:

  • Inbound call center for Virtual Banking
  • Experience in call center / banking related is highly preferred

Job Responsibilities:

  • Deliver professional customer service by responding to enquiries concerning account opening, banking products through emails, live chats, and inbound/ outbound calls and help resolve customer’s queries at first contact where possible
  • Provide technical support to customers on the function of the mobile banking app.
  • Adhere to the bank’s procedures, policy and regulations
  • Handle product or service complaint by determining the cause of the issue; selecting and articulating the best solution
  • Document necessary case information and offer customized solutions that benefit the customers
  • Provide support in administrative work (training ,call monitoring etc.)

Job Requirements:

  • Form 5 or above education level
  • 2 years of Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Previous working experience in banking customer service center will be an advantage
  • Good understanding of general retail and SME banking products and service as well as having sound knowledge in using Mobile Banking system and bank’s operating system.
  • Good command of PC applications including MS Excel, Word and Power Point and Chinese word processing
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Candidates with more experiences will be considered as Senior Customer Service Officer
  • Shift duty is required
  • Immediate available is highly preferred

About Work:

  • 5 days work week, Mon-Sun (8am-5pm / 3pm-11pm)
  • Working Location: Prince Edward
  • 1 year contract (Renewable)
更多工作資料
薪酬 20,000 - 25,000 / 月薪
待遇
  • 五天工作週
  • 醫療計劃
工種
  • 銀行 ‧ 金融服務 - 一般 · 其他
工作地點
  • 太子
  • 油尖旺區
僱用形式
  • 全職
  • 合約
教育程度
  • 中五至中七或DSE

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