Guest Service Supervisor, Front Office (5-Day Work Week)

SHERATON HONG KONG HOTEL & TOWERS

Job Summary

  • Assist team members to deal with difficult guest requests and complaints.
  • Assist turnaway guests and be familiar with turnaway handling procedure.
  • Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties.
  • Carry out preparation work, prior to guest arrival; including assigning rooms and organising registration material.
  • Familiarise with all rate plans, special promotions and programs.

Job Requirements

  • Minimum 3 years related working experience in customer service.
  • Diploma or above in hospitality management or related disciplines.
  • Good customer services and communication skills.
  • Good command of spoken & written English & Chinese, ability to speak Mandarin is highly preferred.
  • Knowledge of Opera Systems is an advantage.
更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃
  • 交通津貼
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 尖沙咀
  • 油尖旺區
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度

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