Guest Service Agent, Front Office

Job Summary

• Provide front of the house guest services to guests.
• Attend to all arriving and departing guests.
• Maintain and update guests’ profiles accurately.
• Ensure all brand standards and service standards are delivered to guests in order to achieve guest satisfaction.

Job Requirements

• Diploma or above in hospitality management or related disciplines.
• Good customer services and communication skills.
• Good command of spoken & written English & Chinese, ability to speak Mandarin is highly preferred.
• Knowledge of Opera Systems is an advantage.