Manager, Wholesale Banking Support

Responsibilities

• Check and review the documentation of onboarding new corporate customer and data maintenance of existing customer
• Ensure all account opening and maintenance cases are handled in compliance with regulatory requirements and internal procedures/guidelines
• Handle online banking applications and system maintenance
• Provide advisory supports and assistance on ad-hoc requests to Business partners related to customer onboarding and data maintenance
• Resolve operational issues timely and promptly with Commercial and Corporate business Relationship Managers and other supporting Divisions such as Legal and Compliance
• Provide guidance to junior team members and timely escalation of issues
• Participate in system enhancement projects, support project UAT and provide process improvement recommendations
• Assist the Supervisor on ad-hoc duties or other assigned duties

Requirements

• Degree holder in Business Administration or equivalent qualifications
• Minimum 3 years’ experience in banking industry with at least 1 year solid experience in corporate customer on-boarding operations
• Customer-oriented, attentive to details, with strong compliance and risk management mind-set, proactive and able to work under pressure
• Strong communication and interpersonal skills
• Proficiency in written and spoken English and Chinese (both Cantonese and Putonghua)
• Strong PC skills including Word, Excel and Chinese word processing