Branch - Branch Operations & Services Manager

Responsibilities

• Assist the Branch Manager in overseeing the business and operations related activities of the branch
• Plan, direct, coordinate and control the operations of the branch and ensure all daily transactions and relevant controls are conducted accurately and properly according to the Bank’s standard procedures
• Keep record of all related Registers and perform Customer Risk Assessment
• Monitor the financial activities of accounts and report any irregularities to the Bank’s Money Laundering Control Officer
• Monitor the service quality of the branch and handle customers' complaints
• Monitor customer referral activities to ensure proper execution and meet the pre-set target
• Maintain the Bank's corporate image and comply with all internal guidelines and policies on corporate identity, occupational safety & health etc.

Requirements

• University graduate or Certified Banker preferable
• Minimum of 10 years’ banking experience of which at least 5 years at supervisory level of branch operations
• Sound knowledge in branch operations and able to lead a team to ensure excellent services delivery
• Strong technical knowledge of the Bank’s products and services
• Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements
• Pass in the Insurance Intermediaries Qualifying Examinations (IIQE Paper 1, 2, 3 or equivalent)
• Pass in the Hong Kong Securities Institute Licensing Examination or an Exempted / Qualified Securities Dealer (HKSI Paper 1, 7, 8 or equivalent)
• Pass in the Mandatory Provident Fund (MPF)
• Proficient in both spoken and written English and Chinese, preferably including Putonghua