VP, Card Services & Settlement (Team Lead), Consumer Banking

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

• Lead a card operations team with 14 staff to support dispute handling of card issuing and merchant acquiring business
• Process data capturing of financial transactions from card issuing and merchant acquiring business
• Support card association settlement reconciliation and journal entries posting
• Handle GLAO reconciliation
• Seize the opportunity to improve either in process redesign, streamlining and / or through system automation
• Participate in project / initiative implementation
• Adhere, provide guideline and ensure the staff / department comply with the rules, guidelines and regulatory requirement of the bank, MAS, HKMA pertaining to the operations
• Cultivate the mindset of members with particulars emphasize on cost effectiveness, customer service oriented and operational controls

Requirements:

• University Degree Holder with minimum 12 years’ in card operations processing for consumer banking products/services experience and at least 8 years’ in managerial position
• Good knowledge of consumer banking products including credit card, loan and banking products as well as consumer /commercial laws and related regulatory rules that impact consumer products
• Professional qualifications in Banking (e.g. AHKIB) an advantage
• Strong leadership skills and cross-team collaboration
• Strong Project management skills
• High sense of risk awareness and react quickly to mitigate risk
• Results oriented and proactive to seek improvement on productivity and operations quality
• Proficiency in spoken / writing skills in both English and Chinese

立即申請

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.