Officer/Senior Officer/Assistant Manager, Intermediary Training & Education, HK Retirement

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Assistant Manager, Intermediary Training & Education, HK Retirement with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• University degree holder in Marketing, Finance or related disciplines
• Minimum 5 years of work experience, preferably in MPF and financial industry
• Demonstrable skills in working with Agile / Scrum work environment are an advantage
• Strong interpersonal, communication and collaborative with internal stakeholders to ensure delivery
• Proficiency in Excel and PowerPoint
• Self-motive, well organized and attentive to details
• Mature and strong personal drive. Able to work independently and under pressure and solve problems effectively and efficiently

Other Requirements:

• Takes ownership and responsibility for their work
• Customer-centric mindset to formulate better MPF sales journey

On the job you will:

• Identify and analyze the training and education needs for distribution channels, and develop comprehensive training plans and initiatives accordingly.
• Create and oversee training and education programs aimed at achieving customer engagement and penetration, as well as enhancing the distribution service experience
• Assist in organizing agent immersion sessions to gain insights and identify areas for improvement.
• Regularly monitor and assess the effectiveness and impact of training initiatives, making necessary enhancements to improve outcomes.
• Participate in the complete production process of eLearning materials.
• Work closely with the distribution and sales teams to support various business initiatives.
• Assist in coordinating and managing various ad hoc tasks related to training and education.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html