Customer Service Senior Officer/Officer - Life Insurance

China Life Insurance (Overseas) Company Limited

Responsibility

  • Provide extra-ordinary services to customers and sales channels by means of hotline, walk-in, video conference, written and email etc;
  • Able to work independently to address enquiries accurately and effectively as well as maintaining professional and satisfactory quality of customer service;
  • Communicate and coordinate with different parties to ensure timely resolution of customers/sales channels request and problems;
  • Manage customers and sales channels enquiries/grievances/complaints according to the company’s guidelines;
  • Deal with regular/adhoc tasks assigned by superiors conscientiously;
  • Willingness to rotate between customer service centers located in different locations

Requirement 

  • University degree holder with minimum 3 years working experiences in insurance customer service field; Form 5 graduate (with 5 passes in the HKCEE including Chinese/English & Mathematics, or equivalent results in the HKDSE) with minimum 5 years working experiences in insurance customer service field will also be considered;
  • Professional qualification in Life Insurance such as FLMI, ACS/PCS or equivalent is an asset;
  • Passed in IIQE Paper I, III and V;
  • Proficient in written and spoken English and Chinese, fluency in Putonghua is definitely an advantage
  • Good computer skills in MS Office and Chinese Word Processing
  • Excellent service attitude and able to follow through on commitments to customer
  • Pro-active, self-motivated, mature and pleasant personality
  • Able to work under pressure with good problem solving skills

 

更多工作資料
薪酬 薪金面議
工種
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
工作地點
  • 灣仔
  • 灣仔區
僱用形式
  • 全職
教育程度
  • 學士

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