Manager, Retail Propositions

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our department as Manager, Retail Propositions.

Principal responsibilities 

• Assist to design, develop and strengthen value propositions for mass retail and other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights
• Develop customer events, loyalty programs and partnership privileges and product offerings based on analytics insights, customer characteristics and needs to deepen customer relationship
• Manage digital projects and work with internal counterparts to ensure the deliverables are strengthening the proposition capabilities
• Plan and work with various internal stakeholders to ensure proposition campaigns are launched in a smooth and timely manner to meet its objectives.
• Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base 
• Collaborate with key Business Units, Distributions and Functions to ensure the proposition is properly delivered to customers with most optimal approach 
• Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
• Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
• Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction

Requirements

• University degree in Business Administration, Marketing or other relevant qualifications
• Minimum of 5 years' retail banking experience
• Solid experience in banking product, e.g. banking account, wealth management products, credit card, etc. will be a plus
• Customer-oriented with strong business acumen, communication and analytical skills
• Strong self-motivation and positive attitude with good project management and interpersonal skills
• Ability to bring divergent ideas to create new and valuable solutions
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Resilience to stress, able to unlock full potential and prepare for the future of work
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery