Job No.: 499338
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Strategic Planning, Project Management, FinTech
Responsibilities:
-
Align with the bank’s business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans
-
As a change agent to support the bank’s cultural change management on digitalization, omni-channel transformation and fintech application
-
Drive business partners and suggest improvement / creative idea for customer journey redesign, process reengineering and digitalization, channel efficiency optimization with design thinking or other methodology
-
Work closely with business stakeholders including segment and product managers to develop business use cases with the best market practice, latest fintech application and excellent customer experience
-
Perform program and project management, develop detailed project plan, monitor project progress, manage project stakeholders, ensure effective and quality new / enhanced service implementation and conduct post-implementation review
-
Conduct risk assessment and develop standard operation procedures with appropriate control measures to support omni-channel initiatives and fintech applications
-
Keep abreast on latest technology, market best practices and customer needs, conduct in-depth market research and proactively explore business opportunities and areas of improvements
-
Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective
-
Supervise, manage and coach team members to deliver desired outcomes as a team for managerial role
Requirements:
-
Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines
-
Minimum 7 years of relevant experience in banking industry with proven track records in strategic planning or project management & implementation, including at least 3 years' experience at senior managerial role. Candidates with less experience will be considered as Business Strategy Manager
-
Experience in project management, business analyst, customer journey redesign, process reengineering, fintech application and /or digital transformation is preferable
-
Be a good team player and self-motivated with strong analytical mindset
-
Be able to manage multiple projects and withstand pressure
-
Excellent communication, analytical, organizing and management skills with creative mind
-
Good command of Chinese and English writing and communication skills
-
Proficient in both spoken English and Chinese (Cantonese and Mandarin)
-
Familiar with basic computer applications e.g. MS Word, Excel, PowerPoint