Manager, Card Acquisition, Consumer Lending

Fubon Bank (Hong Kong) Limited

Responsibilities:

 

  • Manage the respective team to achieve the business goals and sales target objectives via effective sales management plans, including resources allocation, selling strategies, sales technique, etc.
  • To lead, motivate, and monitor performance of Card Acquisition Team to maximize productivity via e.g. joint call, call monitoring, coaching, training programs and feedback sessions 
  • To ensure integrity, discipline, product knowledge, selling skills and servicing standards of the team are up to expected standard
  • Prepare statistical and analytical reports to facilitate sales planning
  • Provide feedback and recommendations on new products and marketing programs
  • Handle customer compliant as per Customer Complaint Handling Guidelines and escalate incidents promptly to supervisor where appropriate
  • Enforce proper control within the team and ensure all card acquisition sales strictly follow internal and external rules, regulations and SOP

 

Requirements:

 

  • Tertiary education or above
  • 5 years or above relevant experience
  • Solid call centre / card acquisition experience in banking or financial institution of which 3 years at supervisory level
  • Lower academic qualification will be considered, depending on the experience 
  • Good understanding of local banking practice and regulations
  • Hand-on experience with card products and operation workflow would be an advantage
  • Excellent communication and presentation skills
  • Strong leadership and people management skills, self-motivated, sales and result oriented
  • Familiar with relevant policies and procedures of the Bank as well as regulatory requirements
  • Good communication and people management skills
  • Proficiency in English
  • PC knowledge

 

更多工作資料
薪酬 薪金面議
待遇
  • 保險計劃
  • 醫療計劃
工種
  • 銀行 ‧ 金融服務 - 零售銀行服務
僱用形式
  • 全職
教育程度
  • 文憑或相等程度

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