(Deputy/Assistant) Personal Banking Manager/ (Deputy/Assistant) Customer Service Manager

Bank of China (Hong Kong) Limited

Job No.: 493866
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Customer Services, Relationship Management

Responsibilities:

  • Champion the one-stop personal banking services at branches
  • Explore and develop long-term banking relationships with customers
  • Identify existing and prospective customers' needs of financial services, including both products & services
  • Appropriately map and provide relevant and suitable financial products & services to meet existing and prospective customers' needs, including but not limited to bank account opening, mortgage, credit card, personal loan, insurance and other banking products & services
  • Positively contribute and build the Branch's teamwork and team-spirit
  • Support branch operations, including but not limited to the coordination and liaison with other internal departments of the Bank
  • Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
  • Educate and train juniors, if needed

Requirements:

  • University degree or equivalent
  • CSM with qualifications in IIQE will be preferred (or pass IIQE 1、2、3 before probation)
  • PBM with qualifications in IIQE 1、2、3 & HKSI 1、7、8
  • Sound knowledge and at least 2 years' solid experiences in retail banking products & services
  • With strong sales and service orientation with outgoing personality and good communication skills, previous CS experiences a definite advantage
  • Ability to influence various key stakeholders in referring and cross-offering potential business opportunities for sustainable business growth
  • Highly agile in learning, adapting to ever-changing business environment, and with strong ability to cope with fast, dynamic pace
  • Highly sensitive to customers' needs, able to provide quality services in exploring and fostering banking relationships among personal and corporate customers
  • Proactive, mature, independent, customer-focused, and pleasant
  • Proficient in both spoken and written English and Cantonese, Putonghua a definite plus 
更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 投資服務
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
  • 銀行 ‧ 金融服務 - 零售銀行服務
僱用形式
  • 全職
  • 長期
教育程度
  • 學士

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