Assistance Quality Assurance Manager

Epro Telecom Services Limited

Principal responsibilities:

  • Ensure sales & service quality via regular evaluation of customer interactions
  • Apply risk and control measures in evaluation activities to sustain quality control standard
  • Recommend quality improvement / process streamline / control enhancement initiatives when appropriate
  • Arrange regular catch-up meetings with management and operations to share observations and recommendations
  • Guide staff to deliver excellent service to customers and sustain our Contact Centre in leading position in terms of premium customer service
  • Compile and maintain customer experience related data and records for tracking and monitoring the service performance
  • Prepare and support training to ensure standardization on sales & service quality standard and uplift overall sales/service performance
  • Assist in administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.
  • Handle ad hoc task assigned by management

Requirements:

  • University degree or Diploma in business disciplines or related disciplines
  • Minimum of three years' banking experience with good understanding of bank products and services, experience in telesales training and telesales quality management would be an advantage.
  • Be proactive, vigilant, and paying attentions to details
  • Good analytical mind
  • A team player with good communications skills
  • Proficiency in both English, Chinese and Putonghua

(Candidates with less experience will be considered as Quality Assurance Officer)

更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 醫療計劃
工種
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
  • 銀行 ‧ 金融服務 - 風險管理
  • 銀行 ‧ 金融服務 - 一般 · 其他
工作地點
  • 九龍灣
  • 觀塘區
  • 旺角
  • 油尖旺區
僱用形式
  • 全職
教育程度
  • 學士

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