Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- To ensure that the services provided as per the abovementioned business operation scopes can meet the agreed service level and standard
- To develop and continuously review, streamline, and improve daily operation steps as well as explore digitalization opportunity to increase efficiency and reduce turnaround time with reasonable internal controls and mitigation of operational risk.
- To review operation manual and operation handbook to ensure the manual/SOP is updated with changes in products, process and guidelines over time
- To promote the staff awareness on regulatory and compliance requirements, especially for customer acceptance requirements, FATCA/CRS and internal control standards and ensure all operations comply with the statutory and regulatory requirements.
- To participate in new consumer product development by assessing operational/ regulatory issues, evaluating computer system feasibility/ enhancement needs and allocation of resources to meet the Bank’s marketing and sales strategy
- To maintain self-development to ensure meeting the challenge on change of business and operation environment.
Requirement
- Degree holder in business administration, information system or related discipline
- Minimum 5 years experience in consumer banking operations
- Knowledge of consumer banking practices & procedures
- Process transformation mindset with related experience is preferred
- Good analytical and problem-solving skills
- Good interpersonal and communication skills
- Good sense of risk awareness
- Able to perform teamwork & collaborate with teammates
- Proficiency in MS Office
立即申請
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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